I would like to let everyone here know they should beware of dealing with Alchem on prods. I ordered two prods for a Whamo Powermaster restoration for a customer to surprise her father after I had bought a couple of them to restore for myself. I was going to order the prods for myself but with her time crunch for a surprise birthday party I only ordered the two for her.
I asked for tracking info and was told by James that he had made notes on my order so I would receive tracking info when the order shipped. I let it go 3 weeks and asked for an update and I received an response stating my prod(s) had come in and they would likely be shipped that week. That email was sent and the response was received on July 25th. I waited 10 business days and emailed again receiving no response so I emailed AGIN and I received an email telling me that as per their website they are closed the first 2 weeks in August for vacation, that my order was rust proofing would be dry enough to ship on Saturday but would not ship until Monday and that my order was not slated to ship until September FIRST...
Here are my problems, #1 their website says they are closed the last week of July and the first week of August for vacation, #2 I was told my items were in house and would likely ship THAT WEEK the 25th being a Wednesday that gave them 2 business days to get it in the mail... Since they needed to be rust proofed James obviously knew this then so he should not have said they would ship that week he obviously had no idea what was going on in the company. #3 All of a sudden my order wasn't supposed to ship until September first when their website says 3-6 weeks after the order was placed.
So here I am 6 weeks out and I am being told that NOW they know when my order was slated to be processed and it would have been far longer than their "typical 3-6 weeks"... I will NEVER order another item from this company and I will be working with a spring company nearby to come up with something I may wind up marketing to the crossbow community to be in competition with Alchem!!!
I asked for tracking info and was told by James that he had made notes on my order so I would receive tracking info when the order shipped. I let it go 3 weeks and asked for an update and I received an response stating my prod(s) had come in and they would likely be shipped that week. That email was sent and the response was received on July 25th. I waited 10 business days and emailed again receiving no response so I emailed AGIN and I received an email telling me that as per their website they are closed the first 2 weeks in August for vacation, that my order was rust proofing would be dry enough to ship on Saturday but would not ship until Monday and that my order was not slated to ship until September FIRST...
Here are my problems, #1 their website says they are closed the last week of July and the first week of August for vacation, #2 I was told my items were in house and would likely ship THAT WEEK the 25th being a Wednesday that gave them 2 business days to get it in the mail... Since they needed to be rust proofed James obviously knew this then so he should not have said they would ship that week he obviously had no idea what was going on in the company. #3 All of a sudden my order wasn't supposed to ship until September first when their website says 3-6 weeks after the order was placed.
So here I am 6 weeks out and I am being told that NOW they know when my order was slated to be processed and it would have been far longer than their "typical 3-6 weeks"... I will NEVER order another item from this company and I will be working with a spring company nearby to come up with something I may wind up marketing to the crossbow community to be in competition with Alchem!!!